50% Off Invitations with Code MADEJUST4U23
Our products are created in partnership with Zazzle. Zazzle offers free returns, subject to the policies and restrictions set forth below. All returns are processed through them, by utilizing their website, or contacting their customer service via the numbers shown below. Please note: their customer service will only assist you with returns. They will not assist you with design help. Please contact sparkypuggle@gmail.com for everything else related to your order (editing and design assistance, product questions prior to purchasing, etc.).
Phone
1-408-983-2800 Phone hours: Mon - Fri: 9AM - 5PM PT (12PM - 8PM ET)
1-888-8ZAZZLE (1-888-892-9953) Phone hours: Mon - Fri: 9AM - 5PM PT (12PM - 8PM ET)
If you are calling from outside the United States, please use:
1-408-983-2800 Phone hours: Mon - Fri: 5PM - 1AM GMT
Please note charges may apply.
Exchange, credit or refund guarantee for all orders.
We want you and your loved ones to love your creation.
If you are not satisfied for any reason with any qualified* product you purchase you may return your purchase for a replacement, credit or refund until within 30 days of receipt.
*Some Zazzle products are subject to special return restrictions. See below for details.
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The following Zazzle products are subject to special return restrictions.
Face Masks and Face Shields: For health and safety reasons, all face mask and face shield sales are final and are not returnable or exchangeable.
Stitch Files (for Embroidered Products): You may return any embroidered product for a replacement or refund within 30 days of receipt. However, in order to obtain a refund of the stitch file image conversion fee, you must contact customer support within 10 days of receiving your embroidered product(s) and you must return the product to Zazzle. If you posted an embroidered product for sale to your Store without ordering a product, you must request a refund of the conversion fee within 10 days of the date Zazzle uploaded the stitch file to your "My Images" library, which will be indicated by the "sent date" of the stitch file confirmation email sent to you.
Downloaded Invitation Designs: Digital invitations are intangible goods delivered via digital download and are not physical products. Once you purchase one of our invitation designs, it cannot be returned or exchanged.
In cases of damage or defect, the return process can often be expedited by providing a digital image of the damage or defect (along with a clear description of the problem) in an email to our customer support team. In many cases, action (in the form of replacement, refund or account credit) can be taken as soon as substantiation of the claim has been provided by the customer.
If the damage / defect cannot be verified over the phone or via email contact, the item may be required to return to Zazzle for inspection before a determination can be made as to the state of the product.
Zazzle will provide a prepaid return shipping label in cases where items have arrived in damaged condition or are confirmed by a Zazzle representative to be defective.
For all other cases, return shipping costs are the responsibility of the customer.
Under no circumstance does Zazzle reimburse (or provide credit) for return shipping costs incurred by the customer. If a product is damaged or defective, the recipient must make arrangements with Zazzle support as to how the return should be handled prior to placing the items back in transit to Zazzle.
If you have requested a refund, be advised that returning funds usually take 7-21 days to appear in the account used to make the purchase (depending on the processing speed of the bank that issued the funds).
If you have requested an account credit, be advised that returning funds usually take 24-48 hours to appear in your Zazzle account. This credit, once available, may be used to make a purchase on Zazzle. This credit will be valid for 1 year from the date it is issued.
If you have requested an exchange in a different size or style, an email will be sent letting you know once the reprint has been initiated.
Zazzle Inc.
811 Sandhill Road
Reno, NV 89521
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